"We enrolled in the Maintenance Program a few years ago. We have been pleased with the program and each technician we have had. While checking up on our AC Unit recently, Mark found that we needed a couple of parts replaced sooner, rather than later. Crisis averted! Thanks, Mark! He was very knowledgeable and easily explained what parts were needed and why. We highly recommend HERO."
A . L from Genoa, IL on July 15th, 2024
A . L from Genoa, IL on July 15th, 2024
( / 5)
"Extremely fast service to fix my failed AC. From my phone call to repair completed was just a few hours. Greg, the technician was professional and thorough. Great service. "
J . H from Dekalb, IL on June 19th, 2024
J . H from Dekalb, IL on June 19th, 2024
( / 5)
"Greg did an amazing job friendly and very professional got my AC work very fast. The man deserves a raise."
A . C from Cortland, IL on June 18th, 2024
A . C from Cortland, IL on June 18th, 2024
( / 5)
"Joe was great. He patiently answered all of our questions. We're looking forward to receipt of his quote for our project."
S . M from Sycamore, IL on May 30th, 2024
S . M from Sycamore, IL on May 30th, 2024
( / 5)
"Technician Greg was great. Very personable and did a great job."
K . R from Malta, IL on May 30th, 2024
K . R from Malta, IL on May 30th, 2024
( / 5)
"Mark was friendly and professional. Eliminated a rattle in the compressor from last year’s service. Previous tech dropped a cabinet screw into the unit when reassembling and substituted for a shorter screw resulting in an annoying rattle. "
J . H from Dekalb, IL on May 27th, 2024
J . H from Dekalb, IL on May 27th, 2024
( / 5)
"We have used H.E.R.O. since we moved into our house 8 years ago ... they've always done a fantastic job helping keep our aging furnace & AC running well. Alas, it was time to replace the unit and the entire crew at H.E.R.O. have been fantastic to work with. Glenn & Cassie helped answer all my questions, we got a great price on a unit that will serve our needs for years to come, and the crews that came to install and service are always top-notch. Great communication. Through in their work. Taking the time to care for and protect floors, property, etc. I can't more highly recommend H.E.R.O. for all your HVAC & duct cleaning needs!"
K . W from Sycamore, IL on May 14th, 2024
K . W from Sycamore, IL on May 14th, 2024
( / 5)
"Dylan did a great job. He was thorough and polite. He explained what he was going to do before he did it, and was eager to answer any questions along the way. After he was done, he cleaned up all the messes that were made by the cleaning.
I also really appreciate the way H.E.R.O. sends you the name and photo of the technician before they arrive. "
T . M from Sycamore, IL on May 7th, 2024
T . M from Sycamore, IL on May 7th, 2024
( / 5)
"Friendly, polite technician
Thorough cleaning of dryer vent & changed batteries in thermostats."
J . G from Sycamore , IL on March 2nd, 2024
J . G from Sycamore , IL on March 2nd, 2024
( / 5)
"Mark provided the typical prompt and comprehensive service we’ve come to expect from H.E.R.O. over the years. Much obliged!"
C . L from Dekalb, IL on February 22nd, 2024
C . L from Dekalb, IL on February 22nd, 2024
( / 5)